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The Shade Store
- Shades & Blinds
- Port Chester, NY
About this business
Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our Port Chester showroom located on the Connecticut/New York border to meet with a design expert and experience our interactive product displays. View our full collection of shades, blinds, and drapery online and order free fabric swatches to find the right style for your home. With our free measurement service, you can expect your window treatments to fit perfectly. All o... read more
Location details
21 Abendroth Ave, Port Chester, NY, 10573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
So happy we found the Shade store, it was a wonderful experience. The staff were friendly and knowledgeable. The product was great, made and shipped so quickly. The installer Steve was efficient and respectful of our home. Love the double roller shades. They are perfect, exactly what I was looking for and the cost was reasonable.
The one minor complaint was having the shade materials sent directly to our house. I thought the installer would arrive with this. The delivery was to have taken place the week before Thanksgiving and we would not be home to collect the very long box. Luckily, it came the day before we left. With all the boxes being stolen by 'porch pirates' I would suggest having the materials sent to the retail location for the installer to collect and bring to the home. We are very pleased with the product.
Sales experience was ridiculous. I ordered same blinds automated that I had manual. The sales person was unreachable. Customer service 1-800 was excellent and installation excellent
Throughout the process, Nathan, our sales rep, provided exceptional customer service and communication.
The only complaint is that the package is SO huge and I was not prepared so I had to hire a guy to carry it up the stairs since it didnt fit in our service elevator which is quite large. I was surprised by the length. But all else was good!
I had an excellent experience throughout the process; particularly, Kyley Gibson (sales) and Majid installation were absolutely wonderful and very professional.
Sales, Measurement and Install were all excellent.Everyone I dealt with was professional. I love the window shades. My problem was with the technology and processing. Order wasn't processed for a few days which caused an installation date after Thanksgiving (I ordered in October). Disappointing. Also getting the window shades delivered a couple of weeks before they could be installed is ridiculous. I had 3 large boxes in my living room before Thanksgiving dinner with 10 guests. Beyond annoying. I love the product but would ... read more
I had a terrific experience and have already recommended you to a friend.
My shades and valances are the crowning Touch to our new home.