This profile has been claimed by the business owner or representative.
The Shade Store
- Shades & Blinds
- Port Chester, NY
About this business
Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our Port Chester showroom located on the Connecticut/New York border to meet with a design expert and experience our interactive product displays. View our full collection of shades, blinds, and drapery online and order free fabric swatches to find the right style for your home. With our free measurement service, you can expect your window treatments to fit perfectly. All o... read more
Location details
21 Abendroth Ave, Port Chester, NY, 10573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very satisfied
I’m only sorry that the chain on one shade operates backwards but the next installer will correct that.
The only issue is the errors in manufacturing where the order requested reverse roller shades and they came regular. The installation professionals communicated the issue and the sales staff are currently addressing it
The entire team was wonderful! I’m so happy with my drapes and will absolutely use Shade Store again.
The whole experience was FANTASTIC until our shades were installed. The installer arrived smelling like a walking cigarette. Having a house full of kids, and no smokers in the house, this was already a borderline show-stopper. Next, I had him look at another french door that had your shades in order to "mirror" how those were installed on this go around. He didn't think it was needed, but looked to appease me and went back to the door to install. He then spent the next 60+ minutes trying to get 1 single shade up. Apparent... read more
In installation new blinds were installed without removing old ones, they were installed ON TOP of the old ones although I had asked for them to be removed. Given the costs of Shade Store I would not have expected a neglect like this.
Not happy with service. I was dissatified with one window AND I was told to order and pay for new one. I was informed by technicians from the Shade Store and friends who recently purchased that I should have received a credit from my salesperson. I confronted her with this option, and she said no. Unfornutately, after doing 5-7 window in our home, I will never buy from Shade Store again. The Salesperson should have been more accomodating to a repeat customer. Instead, she said no and no and no....
Pricing very high. Particularly when we learned of Black Friday pricing. When the installation occurred Robert was EXCELLENT. But the scheduling was off and created a lot of inconvenience for us. Maureen is EXCELLENT.
Someone sent me the wrong blind for my bedroom it was supposed to be a blackout blind and it wasn’t so now I can’t sleep in but instead I get up at sunrise because they sent me the wrong blind. Now customer service has ordered me the right blind but now I have to wait for the blind to come in, mean time I have to deal with all the light that comes in through the blind that I have now. Not to happy about the mistake that was made after waiting a long time for them to install the blinds. I hope I can get some compensation out ... read more